Location: Remote, US
Categories: Customer Support & Administration
Req ID: 2023-78003
Job Description
About Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description
This is a hybrid-position and the candidate will be working both on-site and remotely providing outreach to the community and assistance to our enrolled providers. This is a great step for someone to take the next step in their career. The candidate must be able to organize and prioritize their work day and work in a team environment. The candidate needs to be well versed with Montana Medicaid healthcare programs and policies.
Duties and Responsibilities:
- Provide outreach and face-to-face support to the Montana Healthcare Programs community.
- Develop and facilitate education for the provider population including provider community in assigned service area.
- Actively promote the use of EDI, DPHHS Provider Information website, and MATH web portal in the provider community.
- Attend manager-approved seminars offered by professional associations and speak on behalf of Conduent and DPHHS about the Medicaid environment or participate in workshops and meetings sponsored by providers and DPHHS.
- Work with providers to resolve claim issues, including troubleshooting electronic transmission.
- Complete additional tasks as assigned by the Provider Relations Manager.
- Plan and facilitate training events for providers including webex or MS Teams seminars
Desired skills and attributes:
- Self- motivated
- Strong communication skills
- Outgoing, positive, energetic attitude
- Must be willing to travel
- Valid U.S. driver’s license
- Strong skills with Microsoft Office Suite
- Possess excellent public speaking, communication, and presentation skills
- Ability to create presentations
- Ability to multi-task, manage time and workload effectively
- Ability to analyze new situations and apply problem-solving skills
- Ability to relate to providers/staff
- Ability to remain calm under pressure
- Ability to adapt to and incorporate new technologies
- Attention to detail
Preferred Skills:
- Five or more years in customer service
- Two plus years Medicaid or medical insurance experience
- Bachelor’s degree preferably in Healthcare Administration, Business Management, Communications, or equivalent years of experience
Closing
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.