Medicaid Health Plan New Staff Training
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Let's Talk About the Member Experience
- Section Summary and Learning Objectives
- How does a member apply for Medicaid? How are they enrolled?
- How does a member select a health plan?
- How does a member learn about their benefits?
- What are all the interaction points a health plan has with members?
- What is member engagement? How is it measured?
- How does a member access the provider network?