UNLESS REQUIRED BY LEGISLATION OR UNION CONTRACT, STARTING SALARY WILL BE SET AT STEP 1 OF THE PAY RANGE
THIS POSITION WILL REPORT TO ODM’S OFFICE LOCATED AT 50 WEST TOWN ST. COLUMBUS, OH 43215
THERE ARE MULTIPLE POSITIONS AVAILABLE
Office: Operations
Bureau: Eligibility Operations
Working Title: Customer Service Assistant 2
The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening families through quality care.
ODM delivers health care coverage to approximately 3 million residents of Ohio on a daily basis through active providers. Ohioans covered by Medicaid include low-income individuals, pregnant women, infants, children, older adults, and individuals with disabilities. Ohio Medicaid provides benefits including preventative care, medically necessary services, behavioral health services, prescription medications, and more. ODM is committed to serving Ohio’s taxpayers and families. Learn more about ODM by visiting medicaid.ohio.gov.
ODM is seeking qualified individuals to assist Ohioans with their Medicaid benefits.
Major Duties And Responsibilities
This job will be part of our Case Processing team. In this job, you will:
- Work in a customer service unit which may require taking incoming calls/make outgoing calls
- provide direct and indirect support to Ohioans interested in Medicaid benefits
- learn about Ohio Medicaid programs
- review documentation provided by customers
- enter and verify customer information
- research and respond to written program and case-specific inquiries
- respond to emails, process paperwork, and track and report statistical data.
The ideal candidate should be able to work independently, have strong critical thinking skills, good attention to detail, and be proficient with computers. They must be committed to learning about Ohio Medicaid programs in order to provide exceptional service to their fellow Ohioans.
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
- Or equivalent of Minimum Qualifications for Employment noted above.
Primary Location
United States of America-OHIO-Franklin County-Columbus
Work Locations
Lazarus 4
Organization
Ohio Department of Medicaid
Classified Indicator
Classified
Bargaining Unit / Exempt
Bargaining Unit
Schedule
Full-time
Work Hours
8:00AM – 5:00PM
Compensation
$19.72/hour
Unposting Date
Ongoing
Job Function
Customer Service
Job Level
Individual Contributor
Agency Contact Information
HumanResources@medicaid.ohio.gov