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PMD Healthcare Administrator (Medicaid Health Systems Administrator 1), Columbus, Ohio

 
 

The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening communities and families through quality care. In 2020, ODM introduced a new vision for Ohio’s Medicaid program — one that strengthens Ohio’s future and ensures everyone has the chance to live life to its full potential.

Today, more than 90 percent of Ohio Medicaid members are supported by managed care organizations. During the year ahead, ODM will begin implementing a new vision for care; focusing on the individual, a strong partnership among MCOs and the department, and supporting specialization in addressing critical needs.

A program that puts the individual first

Adopting Governor DeWine’s philosophy of service to Ohioans, ODM embarked on an aggressive effort to redesign its managed care program. The goal is to provide more personal, holistic care and supports for millions of Ohioans served by Medicaid. Listening to feedback from more than 1,100 individuals and organizations we identified five procurement goals that would put the individual front and center of Medicaid’s program and policy decisions. They are:

  • Emphasize a personalized care experience
  • Improve care for children and adults with complex behavioral health needs
  • Improve wellness and health outcomes
  • Support providers in better patient care
  • Increase program transparency and accountability

UNLESS REQUIRED BY LEGISLATION OR UNION CONTRACT, STARTING SALARY WILL BE SET AT STEP 1 OF THE PAY RANGE

Office: Policy

Bureau: Health Plan Policy

Classification: Medicaid Health Systems Administrator 1 (PN 20087220)

Job Overview:

The Ohio Department of Medicaid (ODM) is seeking an experienced healthcare administrator to join the Policy Management and Development (PMD) team to assist with developing, implementing, and managing general provisions of the Ohio Medicaid program. This team is responsible for developing and implementing Ohio Administrative Code (OAC) rules that apply broadly such as those concerning provider agreements and credentialing, payment, coordination of benefits, program integrity, alternative payment models, telehealth, claim submission, prior authorization, electronic data interchange and national standards, and HIPAA compliant healthcare transactions. As a PMD healthcare administrator, your responsibilities will include:

  • oversight of ODM’s provider credentialing policy including updates to Ohio Administrative Code (OAC), Medicaid state plan, and Medicaid Management Information System (MMIS)
  • evaluating & assessing program needs & requirements for improving oversight and enforcement of general provisions
  • completing updates to OAC rules and the state plan, managing the filing process, and implementing necessary changes across the agency to support operations
  • ensuring policies comply with federal & state regulations, rules & laws
  • assisting in the development and maintenance of the state MMIS
  • evaluating and analyzing policies related to the design and regulatory oversight of general Medicaid provisions
  • acting as a policy liaison and collaborating with other areas of ODM, sister state agencies, and/or external stakeholder groups
  • communicating with stakeholders and developing instructional or educational materials to support implementation of programs and policies
  • responding to inquiries from internal and external stakeholders

The preferred candidate will be detail-oriented, have strong critical thinking and problem solving skills, the ability to manage multiple priorities, and display great organizational and time management abilities.

Completion of graduate core program in business, management or public administration, public health, health administration, social or behavioral science or public finance; 12 mos. exp. in the delivery of a health services program or health services project management (eg, health care data analysis, health services contract management, health care market & financial expertise; health services program communication; health services budget development, HMO & hospital rate development, health services eligibility, health services data base analysis).

Or 12 months experience as a Medicaid Health Systems Specialist, 65293.

Note: education & experience is to be commensurate with approved position description on file.

  • Or equivalent of Minimum Class Qualifications for Employment noted above.

Clipped from: https://www.myvalleyjobstoday.com/jobs/pmd-healthcare-administrator-medicaid-health-systems-administrator-1-columbus-ohio/540685719-2/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic

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Medicaid State Operations Analyst job in Tampa

 
 

 
 

Found in: Lensa – 22 hours ago

Tampa, United States Anthem, Inc Full time

Description SHIFT: Day JobSCHEDULE: Full-timeResponsible for researching, analyzing, documenting and coordinating the resolution of escalated and/or complex claims issues for the Health Plan and requires expert knowledge of all systems, tools and processes.Primary duties may include, but are not limited to: + Receiving and responding to state or federal regulatory complaints related to claims+ Managing health plan dispute escalations+ Quality review of various dispute outcomes+ Managing complex system issues+ Managing state updatesQualifications Requirements: + BA/BS degree+ Minimum of 5 years of claims research and/or issue resolution or analysis of reimbursement methodologies within the health care industry+ Or any combination of education and experience which would provide an equivalent background We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions. REQNUMBER: PS59560-Florida

 
 

Clipped from: https://us.trabajo.org/job-640-20220323-e960f9bfc892c1fb24a47d34f12a1d86?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic

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Medicaid Enterprise System Analyst – Swift Strategic Solutions Inc – Raleigh, NC

 
 

MITA, Visio, Agile, Analytics, CMS, CRM, Cloud, HIPAA, Health care, SaaS, Systems analysis, MES

Contract W2, Contract Independent, Contract Corp-To-Corp, 12 Months

Depends on Experience

Work from home available

Job Description

A Public Sector client of ours is looking for Medicaid Enterprise System Analyst to work on their ongoing project in Raleigh, NC office.

Below are the additional details of this role:

Required Skills:

We need minimum of 10+ Years hands on experience in the following.

  • Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels
  • Proven track record of launching successful user-focused products preferably in the enterprise, analytics or healthcare space
  • Previous experience creating business use cases, requirements, and process maps/data flows
  • Experience working in a combination of business analysis, product management, project management and/or software application development
  • Excellent communication skills and attention to detail with specific experience developing, editing, and presenting summaries, reports, and complex
  • Proven experience and working knowledge of agile development methodologies, environment and tools
  • Extensive Knowledge of Medicaid and Managed Care systems or solutions
  • Extensive Knowledge of the MITA Business, Information and Technical architecture framework
  • In-depth knowledge and understanding of products, systems, and solutions across functions and business segments in healthcare
  • Experience directing the conception, development and implementation of new product initiatives, including enhancements, and platform migrations
  • Demonstrated ability to establish cross-functional workgroups that provide effective definition and oversight of the Medicaid Business Architecture
  • Extensive experience in development of Executive Level Business Presentations, Business Case Justifications and Performance Metric Development
  • Excellent verbal and written communication skills with the ability present to both technical and business audiences
  • Extensive familiarity with business intelligence, analytical and reporting tools, and data analysis
  • Experience in the implementation of an MMIS, or other cloud based health care claims processing or eligibility system project
  • Professional demeanor; ability to establish rapport and work well with others
  • Proficiency with the use of Microsoft Word, Excel, PowerPoint, Visio and Project
  • Experience in analysis of performance indicators and evaluation of survey data to define successful criteria for testing and product acceptance
  • In depth understanding of business continuity, backup, recovery, high availability and archiving implementation and oversight to ensure vendor solution
  • Ability to closely collaborate and ensure functional solutions comply with Enterprise Architecture and CMS 7 Standards and conditions
  • Communicate project goals and timelines, next steps and results to team members, project managers and the executive team
  • Strong leadership and guidance on test planning, automation and continuous improvement and deployment processes
  • In-depth knowledge and understanding of products across functions and business segments in healthcare that meet departmental goals
  • Experience directing the conception, development and implementation of new product initiatives, including current product enhancements
  • Ensures compliance with all applicable policies and procedures
  • Desired Skills:
  • Experience using or implementing Cloud technologies IaaS, PaaS, SaaS.
  • Medicaid Program knowledge or related HealthCare Information System experience
  • Experience handling HIPAA and PII data
  • Knowledge of user centered design (UCD), product management, project management methodologies, and requirements elicitation
  • Experience participating or leading projects using an Agile methodology in coordination with a Systems Integrator
  • Background, certifications, or related knowledge and understanding of cloud based frameworks
  • Fluently discuss the financial and/or operational benefits associated with proposed product capabilities.
  • Experience working within TOGAF, FEA or other Enterprise Architecture frameworks
  • Experience with data integration and data mapping to ensure interoperability between vendor solutions and MES modules

This role can be W2 or 1099/C2C and open for anyone with valid work authorization in US.H1B transfer candidates are more than welcome to apply for this role.

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Dice Id : 90995879

Position Id : 7358159

Originally Posted : 21 hours ago

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Deputy Account Manager

 
 

Deputy Account Manager, Medicaid, Anchorage, AK-1
Position Overview:
This is anExecutive Manager position with our Client supporting Alaska Medicaid as the fiscal agent for the State of Alaska. Functionally managing customer relations, contract compliance and management, human relations and communication. The account supports 100 plus, full time and temporary employees both onsite and offsite. The position requires management experience preferably in the health care industry, understanding State and Government policies/regulations and adhering to the State of Alaska’s contract with our client. Serves as back-up to account leadership.
Responsibilities:
*Assure compliance with contractual standards, Company policy, State and Federal laws and regulations maintaining and monitoring staffing levels
*Maintain positive customer relationships among government civil servants and political appointees
*Participate in strategy and long-range goals and objectives at account level
*Identify potential risks and issues, minimize and manage vulnerabilities and develop contingency plans
*Ability to understand Medicaid data and assist with weekly, monthly, quarterly and yearly reporting
*Problem solving and assisting with oversight of new projects and enhancements that will impact operations
*Direct and coordinate activities of assigned functions or business operations for which responsibility is delegated to further attainment of goals and objectives
*Provide data and feedback on activities, cost, operations, and forecast date to determine business progress toward stated goals and objectives
*Select, develop, motivate, and deploy staff of highly competent managerial and professional employees to effectively support the functions of the business operation
*Identify and capitalize on opportunities for account/business growth
*All other duties, as assigned
Requirements:*
Bachelor’s degree required; advanced degree preferred
*Minimum 5-8 years of senior level operations/technical management experience
*Minimum 3 years of management experience in operating Federally funded state or county human services programs
*Strong analytical skills
*Data mining experience
*P&L managementexperience preferred
*Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
*Must live in Alaska to assist with on-site support
 

 
 

Clipped from: https://www.jobonom.com/jobs/deputy-account-manager-medicaid-240204?utm-campaign=google-jobs-apply&utm-source=google-jobs-apply&utm-medium=organic

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Senior Medicare/Medicaid Auditor in Owings Mills, MD – CareFirst

 
 

Resp & Qualifications

PURPOSE:

Senior Medicare/Medicaid Auditor will assess organizations operational, financial, regulatory and compliance controls to ensure processes and applications function efficiently and remain in compliance with policies, procedures, and regulations. Evaluates internal operational, financial, regulatory and compliance processes to identify controls and potential risks. Report audit findings to management and recommend solutions to improve operational effectiveness and efficiencies.

ESSENTIAL FUNCTIONS:

  • Conduct and or lead Medicaid and Medicare operational, financial, regulatory and compliance audits utilizing computer assisted audit techniques. Analyze and evaluate opportunities for improvement in processes and outcomes and provide audit advice relating to operations; controls; segregation of duties; business process improvement; and related system applications. Participate in the development of the risk assessment for the business process or project under review. Perform process walkthroughs, facilitate Entrance and Exit meetings.
  • Responsible for drafting audit findings and draft reports. Maintain audit documentation in automated workpaper repository of business processes and related risks and controls.
  • Perform special reviews and audits or advisory services as requested by management. Write reports or memoranda to management communicating the results of the work performed, recommend management action plans, and perform follow-up to validate completion of action plans. Support department strategic initiatives and other special assignments aimed at continuous quality improvement. Advise and consult on risk management and controls for new processes associated with the assigned audits, as appropriate.
  • Work collaboratively with the business area to identify and develop recommendations for corrective actions. Write memoranda and status reports to management communicating the risks and recommended corrective action plans identified in these monitoring and advisory activities. Follow-up with business area management to resolve issues identified, including post-audit internal control remediation testing.
  • Maintain a repository of operational, financial, regulatory and compliance audit issues and related corrective action plans. Update management on outstanding issues and potential risks periodically. Responsible for ensuring the quarterly issue report is updated timely and provided to management for review based on departmental goals.
  • Assist in the coordination of external vendor audit, as well as operational, financial, regulatory and compliances audits as assigned.

QUALIFICATIONS:

Education:  Bachelor’s Degree in Business Administration, Management Sciences, Finance, Accounting, or related field OR in lieu of a bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience:  5 years Progressively responsible auditing, consulting, and business advisory services experience with a project management background.

Preferred Qualifications:

  • Possess certification as a CPA, CIA, CFE; advanced degree.
  • Medicaid and/or Medicare insurance experience.

Knowledge, Skills and Abilities (KSAs)

  • Knowledge of Medicaid, Medicare, state and federal regulatory (e.g., CMS) and compliance guidelines, accounting principles and practices, proficient with data analytic tools (e.g., Excel, ACL) and the analysis and reporting of data.
  • Knowledge and understanding of various auditing methods, practices, standards (e.g., IIA, CMS) and automated workpapers (e.g., TeamMate).
  • Ability to recognize, analyze, and solve a variety of problems.      
  • Strong oral and written communication, presentation skills, facilitation skills and business processes.

Department

Department: MAR Compliance Office

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer.  It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Hire Range Disclaimer

Actual salary will be based on relevant job experience and work history.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

Federal Disc/Physical Demand

Note:  The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position.  Occasional walking or standing is required.  The hands are regularly used to write, type, key and handle or feel small controls and objects.  The associate must frequently talk and hear.  Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-KL1

Clipped from: https://carefirstcareers.ttcportals.com/jobs/8537600-senior-medicare-slash-medicaid-auditor?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic

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Mathematica Policy Research Sr. Researcher – Medicaid Job in Princeton, NJ

 
 

Position Description:


 

Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development. Mathematica offers our employees competitive salaries, and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength. Read more about our benefits here: https://www.mathematica.org/career-opportunities/benefits-at-a-glance.

Mathematica is searching for a seasoned professional with experience leading research focused on Medicaid policy and programs or developing analytic approaches to guide policy development and implementation at either the state or federal level. The successful candidate will join our Health division to play leadership roles in engagements for the Center for Medicaid and CHIP Services, Medicaid and CHIP Payment Access Commission, state Medicaid agencies, and other clients.

In particular, we are looking for individuals who can support current and emerging work across several areas related to monitoring and improving Medicaid and CHIP programs such as:

  • Evaluating and delivering technical assistance on delivery system reform, including value-based care, alternative provider payments and care delivery models, and supplemental payment streams including UPL and DSH
  • Providing subject matter expertise on Medicaid managed care programs including MLTSS, innovations in social determinants of health, and/or quality improvement in Medicaid programs including behavioral health and substance use disorder treatment and HCBS.
  • Developing, testing, and supporting the collection of measures of delivery and quality of services for beneficiaries; and
  • Designing data analytics to monitor and evaluate outcomes of innovative programs and policies.

Candidates do not need to have experience in all of these areas but should be expert in at least one.

The successful candidate will join our group of over 500 health policy professionals, including staff with degrees in data analytics, public health, public policy, economics, behavioral or social sciences, and other relevant disciplines. We offer our employees a stimulating team-oriented work environment, competitive salaries, and a comprehensive benefits package, as well as the advantages of employee ownership.

Duties of the position:

  • Direct or play key leadership roles in multidisciplinary teams to conduct research and technical assistance projects on topics related to state and federal Medicaid and CHIP policy and data systems, and oversee all aspects of high quality project delivery
  • Engage with state and federal clients to understand the challenges they face and work collaboratively with them to develop innovative solutions
  • Apply rigorous analytic thinking to the collection and interpretation of quantitative and qualitative data, including analysis of Medicaid and CHIP administrative data and site visits or telephone interviews with state and federal officials
  • Direct business development efforts and lead proposals for new projects
  • Author project reports, memos, technical assistance tools, issue briefs, and webinar presentations and represent Mathematica to policy and professional audiences
  • Contribute to the growth, expertise, and institutional knowledge of staff working in the Medicaid and CHIP area, including active mentorship

Position Requirements:


 

Position Requirements:

  • At least 8 years of experience working in health research, data analytics, or health policy with a substantial portion of that time related to some aspect of the Medicaid program at the state or federal level
  • Bachelors, Masters or doctoral degree or equivalent experience in data analytics, public policy, economics, behavioral or social sciences, public health, or other relevant disciplines
  • Expertise in quantitative and/or qualitative methods and a broad understanding of health policy issues
  • Excellent written and oral communication skills, including an ability to explain observations and findings to diverse stakeholder audiences including program administrators and policymakers
  • Demonstrated ability to lead major engagements and coordinate the work of multidisciplinary teams, including collaborations with technology teams building solutions in service to policy needs
  • Strong organizational skills and high level of attention to detail; flexibility to lead and manage multiple priorities, sometimes simultaneously, under deadlines

To apply, please submit a cover letter, resume, writing sample, and salary expectations at the time of your application.

 
 

You will work in a multidisciplinary setting that includes staff with degrees in statistics, business, public policy, economics, psychology, education, sociology, demography, and related fields. We take pride in our employees and in their commitment to excellence. We encourage staff to collaborate in developing creative solutions to difficult problems. This collegial spirit has helped us earn our reputation for innovative and high-quality work. As a winner of the “Excellence in Diversity Award,” we know that building an inclusive culture based on the diverse strengths of employees from different backgrounds is key to our success.

Various federal agencies with whom we contract require that staff successfully undergo a background investigation or security clearance as a condition of working on a project. If you are assigned to such a project, you will be required to obtain the requisite security clearance.

Available Locations: Princeton, NJ; Washington, DC; Cambridge, MA; Woodlawn, MD; Ann Arbor, MI; Oakland, CA; Chicago, IL

This position offers an anticipated annual base salary range of $120,000 to $180,000. This position is eligible for an annual bonus, based on company and individual performance.


In accordance with Executive Order 14042 and its implementing guidelines, all Mathematica employees must provide documentation that they have been fully vaccinated or obtain an accommodation through Human Resources by providing documentation from a licensed health care provider that they are unable to be vaccinated against COVID-19 because of a disability (which would include medical conditions) or provide an attestation that they are entitled to an accommodation because of a sincerely held religious belief, practice, or observance.

 
 

Clipped from: https://www.glassdoor.com/job-listing/senior-medicaid-lead-mathematica-policy-research-JV_IC1127179_KO0,20_KE21,48.htm?jl=1006681801299&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic

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Senior Medicaid Quality Improvement, Clinical Professional (Remote) Kentucky – Louisville | Humana

 
 

 
 

Description

The Senior Medicaid Quality Improvement, Clinical Professional develops and grows positive, long-term relationships with physicians, providers and healthcare systems in order to support and improve quality performance within the contracted working relationship with the health plan. Work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.

Responsibilities

The Senior Medicaid Quality Improvement, Clinical Professional develops provider relationships to:

  • Collaborates on strategy to improve HEDIS Quality Rates, Population Health /Clinical management, Documentation and Coding
  • Focuses on improving provider and member experience
  • Enhances data sharing and connectivity
  • Contributes to department strategy

 
 

Clipped from: https://careers.humana.com/job/15247769/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic

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Analyst, Actuarial – Medicaid Job

 
 

Job Description

This position will support the Medicare Medicaid Demonstration Programs as well as Dual Special Needs Medicare Advantage programs including pricing evaluation, reserving, forecasting and other analytical support as necessary. The actuarial team works closely with other functional areas, including Finance, Operations, Medical Management and Plan management to drive profitable growth and achieve the operating plan.#AetnaActuary

Required Qualifications

  • Existing proficiency with Microsoft Word, Excel – Demonstrated analytical and computing skills. – Demonstrated initiative and perseverance – Excellent oral and written communications skills.

COVID Requirements

CVS Health requires its Colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, or religious belief that prevents them from being vaccinated.

If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. In some states and roles, you may be required to provide proof of full vaccination before you can begin to actively work. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

If you are unable to be fully vaccinated due to disability, medical condition, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. In some states and roles, you may be required to have an approved reasonable accommodation before you can begin to actively work. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

  • We are looking for individuals interested in pursuing their ASA/FSA designation(s). – At least one actuarial exam passed.

Education

Degree in Actuarial Science / Statistics / Mathematics, or in Computer Science / Economics / Business / Finance / Physics / Engineering with a strong math background.

Business Overview

At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

 
 

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Income Maintenance Caseworker (Family & Children’s Medicaid) job in Winston Salem, NC

 
 

 
 

General Statement of Duties

The Department of Social Services is seeking a highly self-motivated, dependable professional to determine eligibility in an economic services program, Family and Children’s Medicaid. The preferred candidate possesses a minimum of 1 year experience in Family and Children’s Medicaid and 1 year experience in NCFAST. The successful candidate must have exceptional customer service skills and be able to work with a diverse population. The successful candidate must be able to interpret complex rules and regulations and use solid judgment to make appropriate eligibility decisions. Determining eligibility requires the successful candidate to obtain and verify pertinent data concerning a customer’s family composition, financial, and employment, etc. The candidate must be able to empathically provide information to customers on program requirements based upon the policies of the Department of Health and Human Services. And, the successful candidate must be able to utilize agency procedural guides in accomplishing work based on Federal and State regulations. Good mathematical reasoning and computational skills are required.

Distinguishing Features

The successful candidates will be able to interpret complex rules and regulations and use good judgment to make appropriate eligibility decisions. They will also have the following knowledge, skills, and abilities:

  • Basic knowledge of universal computer technology and general office equipment;
  • Exceptional organizational skills;
  • Exceptional customer service skills;
  • Ability to perform basic mathematical calculations;
  • Ability to work quickly within deadlines;
  • Ability to type 45 words per minute (or faster) and;
  • Ability to thrive in a team-oriented environment.

This position calls for the ability to work in a fast-paced, evolving environment.

Individual must support the Forsyth County Guiding Principles of We Care Integrity, Awareness, Accountability, Respect and Excellence

This position calls for the ability to work in a fast-paced, continuously evolving environment.

The ability to communicate with customers from diverse backgrounds Minimum Education and Experience

Graduation from high school or GED and three years of paraprofessional, clerical or other public contact experience which may include negotiating, interviewing, explaining information, gathering and compiling data, analyzing data and/or the performance of mathematical or legal tasks.

One year of experience in an income maintenance program may substitute for two of the three years of relevant experience.

An equivalent combination of education and experience may be considered for minimum qualification requirements.

Advanced communication skills and customer service experience are preferred.

Previous NCFAST experience preferred.

Bilingual skills (English/Spanish) are a plus.

Essential Duties and Responsibilities

Essential duties and responsibilities include but are not limited to:

  • Interviews clients to obtain required information;
  • Explains program requirements;
  • Completes initial applications;
  • Verifies the information obtained from clients and;
  • Determines clients’ eligibility.

Clipped from: https://getwork.com/details/df9cd75e4999a462207e5940bfe9e42f?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic

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Customer Service Assistant 2 – Multiple Positions | Ohio Department of Medicaid

 
 

UNLESS REQUIRED BY LEGISLATION OR UNION CONTRACT, STARTING SALARY WILL BE SET AT STEP 1 OF THE PAY RANGE


THIS POSITION WILL REPORT TO ODM’S OFFICE LOCATED AT 50 WEST TOWN ST. COLUMBUS, OH 43215


THERE ARE MULTIPLE POSITIONS AVAILABLE


Office: Operations


Bureau: Eligibility Operations


Working Title: Customer Service Assistant 2


The Ohio Department of Medicaid (ODM) is committed to improving the health of Ohioans and strengthening families through quality care.


ODM delivers health care coverage to approximately 3 million residents of Ohio on a daily basis through active providers. Ohioans covered by Medicaid include low-income individuals, pregnant women, infants, children, older adults, and individuals with disabilities. Ohio Medicaid provides benefits including preventative care, medically necessary services, behavioral health services, prescription medications, and more. ODM is committed to serving Ohio’s taxpayers and families. Learn more about ODM by visiting medicaid.ohio.gov.


ODM is seeking qualified individuals to assist Ohioans with their Medicaid benefits.


Major Duties And Responsibilities


This job will be part of our Case Processing team. In this job, you will:


  • Work in a customer service unit which may require taking incoming calls/make outgoing calls
  • provide direct and indirect support to Ohioans interested in Medicaid benefits
  • learn about Ohio Medicaid programs
  • review documentation provided by customers
  • enter and verify customer information
  • research and respond to written program and case-specific inquiries
  • respond to emails, process paperwork, and track and report statistical data.


The ideal candidate should be able to work independently, have strong critical thinking skills, good attention to detail, and be proficient with computers. They must be committed to learning about Ohio Medicaid programs in order to provide exceptional service to their fellow Ohioans.


9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.


  • Or equivalent of Minimum Qualifications for Employment noted above.


Primary Location


United States of America-OHIO-Franklin County-Columbus


Work Locations


Lazarus 4


Organization


Ohio Department of Medicaid


Classified Indicator


Classified


Bargaining Unit / Exempt


Bargaining Unit


Schedule


Full-time


Work Hours


8:00AM – 5:00PM


Compensation


$19.72/hour


Unposting Date


Ongoing


Job Function


Customer Service


Job Level


Individual Contributor


Agency Contact Information


HumanResources@medicaid.ohio.gov

Clipped from: https://www.linkedin.com/jobs/view/customer-service-assistant-2-multiple-positions-at-ohio-department-of-medicaid-2924345270/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic