General Statement of Duties
The Department of Social Services is seeking a highly self-motivated, dependable professional to determine eligibility in an economic services program, Family and Children’s Medicaid. The preferred candidate possesses a minimum of 1 year experience in Family and Children’s Medicaid and 1 year experience in NCFAST. The successful candidate must have exceptional customer service skills and be able to work with a diverse population. The successful candidate must be able to interpret complex rules and regulations and use solid judgment to make appropriate eligibility decisions. Determining eligibility requires the successful candidate to obtain and verify pertinent data concerning a customer’s family composition, financial, and employment, etc. The candidate must be able to empathically provide information to customers on program requirements based upon the policies of the Department of Health and Human Services. And, the successful candidate must be able to utilize agency procedural guides in accomplishing work based on Federal and State regulations. Good mathematical reasoning and computational skills are required.
Distinguishing Features
The successful candidates will be able to interpret complex rules and regulations and use good judgment to make appropriate eligibility decisions. They will also have the following knowledge, skills, and abilities:
- Basic knowledge of universal computer technology and general office equipment;
- Exceptional organizational skills;
- Exceptional customer service skills;
- Ability to perform basic mathematical calculations;
- Ability to work quickly within deadlines;
- Ability to type 45 words per minute (or faster) and;
- Ability to thrive in a team-oriented environment.
This position calls for the ability to work in a fast-paced, evolving environment.
Individual must support the Forsyth County Guiding Principles of We Care Integrity, Awareness, Accountability, Respect and Excellence
This position calls for the ability to work in a fast-paced, continuously evolving environment.
The ability to communicate with customers from diverse backgrounds Minimum Education and Experience
Graduation from high school or GED and three years of paraprofessional, clerical or other public contact experience which may include negotiating, interviewing, explaining information, gathering and compiling data, analyzing data and/or the performance of mathematical or legal tasks.
One year of experience in an income maintenance program may substitute for two of the three years of relevant experience.
An equivalent combination of education and experience may be considered for minimum qualification requirements.
Advanced communication skills and customer service experience are preferred.
Previous NCFAST experience preferred.
Bilingual skills (English/Spanish) are a plus.
Essential Duties and Responsibilities
Essential duties and responsibilities include but are not limited to:
- Interviews clients to obtain required information;
- Explains program requirements;
- Completes initial applications;
- Verifies the information obtained from clients and;
- Determines clients’ eligibility.